Smiths Local Branch Finder

You are here: → HomeAbout SmithsOur ApproachQuality Management Systems

All our products are barcoded which offers full traceabilityQuality Management Systems

The foundation on which our business runs

Our quality management system is embedded in all our business procedures thus ensuring we comply with the requirements of even the most demanding customer applications. The quality process if further supported by our own UKAS materials testing laboratory.

When building our new bespoke ERP computer system we started with our quality management system and built our business processes around it. As a result we have a completely embedded QMS that is robust, transparent and meets the needs of the most demanding customer applications.


Our quality management system has traceability at its heart. Every piece of material that enters any of our warehouses is given a unique reference number which stays with it as a record and a barcode label whilst that material is under our care.

Our goods-in procedures are far more than a simple admin process. It is an absolutely critical part of our business process. Here we make the decision whether or not to allow a piece of material to enter our stock and we take this very seriously. Our systems give us the ability to set goods-in parameters for different material, sizes and shapes. Our minimum parameters are British Standards but for many products we tighten these parameters further to ensure even higher levels of product quality.

Once a batch of material has passed through our goods-in procedures, every transaction in its time with us is recorded. We know what it is, where it's come from, what's processes it's been through and where it is in our warehouse network.

Quality Certification

We have put a great deal of thought into the way in which we process the orders we receive from customers.

We hold BS EN ISO 9001:2008 and BS EN 9120:2005 and BS EN 9100:2003 accreditations and our quality management systems fully comply with all their requirements.

However, in a number of areas we go beyond these requirements to ensure the quality certification levels called for in BS EN 10204:2004 are fully maintained and upheld.

We regard these certification levels (2.1, 2.2, 3.1 & 3.2) as a critical element of product traceability and certainly of origin. In particular we have specific business controls for 3.2 certified material making us one of the few stockholders in the world that fully complies with all the requirements for this certification level.

Select a Topic

To find out more about Smiths Metal Centres approach to stockholding and what defines us, please select one of the eight differential selling advantages listed on the side menu of this web page.

Have a question or need a detailed quote?

Our staff are ready to take your call. For all supply and technical enquiries call us today
on 0845 527 3331 or click here to contact us.