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Smiths has a presence in every market sector that buys engineering raw materials.

Obviously, the UK’s engineering sector is a major raw materials consumer but we have customers across many other sectors as well. One of our market models gives us over 1,000 market sub-divisions in which we have customers.

As well as the great diversity in the activities that our customers are engaged in, there is great diversity in their size. Every day we trade with hundreds of customers ranging from niche specialists with less than ten employees to huge blue-chip multinationals employing thousands.

One of our strengths is the recognition that whilst many things don't change from customer to customer, some do. Smaller customers may want to place smaller orders, larger customers may need the certainty of a high-volume supply chain flow, but all customers want quality materials that perform as they should and quality service from a supplier that's on their side.

Our business is built upon understanding our customer’s needs and we’ve developed a number of approaches to different markets that match Smiths strengths to the driving forces in each market. 

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