Smiths has a presence in every market sector that
buys engineering raw materials.
Obviously, the UK’s engineering
sector is a major raw materials consumer but we have customers
across many other sectors as well. One of our market models
gives us over 1,000 market sub-divisions in which we have
As well as the great diversity in the
activities that our customers are engaged in, there is great
diversity in their size. Every day we trade with hundreds of
customers ranging from niche specialists with less than ten
employees to huge blue-chip multinationals employing thousands.
One of our strengths is the recognition that
whilst many things don't change from customer to customer,
some do. Smaller customers may want to place smaller orders,
larger customers may need the certainty of a high-volume supply
chain flow, but all customers want quality materials that perform
as they should and quality service from a supplier that's on
Our business is built upon understanding our
customer’s needs and we’ve developed a number of
approaches to different markets that match Smiths strengths to
the driving forces in each market.