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Quality

Everything we do in Smiths is focused on quality and value. We aim to provide quality and value that is better than every other stockholder in the UK and indeed the World. These are not idle promises! We continually measure both the tangible aspects of quality and value to our customers and the intangible.

Good quality engineering raw materials behave within their specifications time after time, every time. In our experience this is a crucial requirement of most engineers and designers. They want a material to do exactly what it is supposed to do during both the manufacturing process and during the lifetime of the final product. If the manufacturing process requires a machining operation, for example, the same speeds and feed can be used every time to get exactly the same results.

But high quality products are only one part of the Smiths offering to its customers. Within Smiths we expand the concepts of quality and value across everything we do and we approach quality on the three platforms:

	Our Products	Our Services	Our People
	Key supplier programme Capacity reservations Supplier measurements Supplier review Sophisticated MRP stock planning Electronic test certificate storage	ISO9001:2000 AS 9120 Regular internal audits Barcode traceability 98% ex-stock target Own transport network	Own training manager Annual skills audit Customer focused staff

Related pages > Our Quality System - Accreditations - Quality Considerations