Quality
Everything
we do in Smiths is focused on quality and value. We aim to provide
quality and value that is better than every other stockholder in the UK
and indeed the World. These are not idle promises! We continually
measure both the tangible aspects of quality and value to our customers
and the intangible.
Good quality engineering raw materials behave within
their specifications time after time, every time. In our experience this
is a crucial requirement of most engineers and designers. They want a
material to do exactly what it is supposed to do during both the
manufacturing process and during the lifetime of the final product. If
the manufacturing process requires a machining operation, for example,
the same speeds and feed can be used every time to get exactly the same
results.
But high quality products are only one part of the
Smiths offering to its customers. Within Smiths we expand the concepts
of quality and value across everything we do and we approach quality on
the three platforms:
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Our Products |
Our Services |
Our People |
- Key supplier programme
- Capacity reservations
- Supplier measurements
- Supplier review
- Sophisticated MRP stock planning
- Electronic test certificate storage
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- ISO9001:2000
- AS 9120
- Regular internal audits
- Barcode traceability
- 98% ex-stock target
- Own transport network
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- Own training manager
- Annual skills audit
- Customer focused staff
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